Terms & Conditions

Once a purchase has been made, you are accepting these terms and conditions as a basis of any contract between Little Owl Farm Park Ltd and yourself. No contract exists between yourself and Little Owl Farm Park Ltd until payment has been received, and your order is accepted by us.

Prices & Purchases

1. Prices and descriptions of services purchased, are displayed at the time of placing an order.Prices are in UK Sterling and inclusive of all applicable taxes. Once payment has been made – prices will not be increased.
2. Prices displayed on the website are subject to change without notice.
3. Entry prices are in accordance with those displayed at point of entry.
4. On applying for any discounts, the policies displayed upon entry must be adhered to. Discounts will not be given to those that don’t meet the necessary criteria.
5. Prices are charged from 1 years of age. Proof, in the form of a birth certificate, may be required upon entry if applying for free entry for under 1s.
6. Gift Vouchers are valid for one year from their purchase date and are non-refundable
7. Gift vouchers can be used for admissions and also items in the gift shop, however, the vouchers can only be used in one purchase and they cannot be partially redeemed or split.

Terms of Entry

1. It is a term of entry that all Terms and Conditions are understood, accepted and adhered to. Failure to do so may result in non-admission or rejection from the park.
2. All health and safety signage (and information presented in the map handouts on arrival) throughout the park must be adhered to.
3. It is also understood that for any reason beyond our control, attractions or the whole farm park may have to be closed or altered, without notice.
4. Smoking is prohibited in all areas inside the Farm Park – This is for the comfort and safety of all of our visitors. There is a smoking area on the carpark.
5. Our ‘Code of Conduct’, stated on the website and on entry must be adhered to. This is for the comfort and safety of our visitors and staff. If a visitors’ behaviour is unacceptable, in accordance with our ‘Code of Conduct’, they may be asked to leave the park without a refund.
6. Only guide dogs are permitted onto the Farm Park premises. No other Dogs are allowed.
   The carpark is free of charge, and is for the convenience of our customers. Little Owl Farm Park Ltd will take no responsibility for any loss or damages that occur on our carpark. Once the carpark and overflow car park are full, we have reached our full capacity and may have to deny entry. If you leave the Farm Park and wish to re-enter that day, you must take the necessary steps, as outlined in the Reception area, to ensure you don’t get re-charged upon entry (this may be in the form of getting a stamp).
7. No refunds are to be made, once entry to the park is gained. Tickets may be transferable, at the managements discretion.
8. Visitors under 16 years of age must be accompanied and supervised, at all times, by an individual 18 years or over.
9. The café is NOT operated as a separate business, and therefore entry prices for the farm park must be paid in order to access the café also.
10. Any breakages or damage caused by reckless behaviour to any of our attractions or shop stock must be reimbursed in full.
11. Any demonstrations and activities are subject to change.
12. If any child has religious or health requirements, meaning that they cannot be around certain animals etc. Please make arrangements around this yourselves, as Little Owl Farm Park will not be able to make adjustments.
13. Little Owl Farm Park take no responsibility for any loss or damage to personal belongings that occurs on or around Little Owl Farm Park or premises. Children and dependents are the responsibility of their parents, carers or supervisors.

Annual Memberships

1. All terms of entry and pricing, must be accepted in addition to these following terms.
2. Your Membership pass entitles the named person(s) to visit free any day we are open for 12 consecutive months (Please note: we do close annually for a winter shut down –this varies each year, and will be for approximately 5-7 weeks).
3. Photos of all individuals named on the pass must be taken upon purchase or previously sent though electronically, before any payment is taken.
4. Events are subject to change without notice and no refunds are given should the Farm Park close due to circumstances beyond our control.
5. Memberships cannot be used in conjunction with any promotional offer, voucher or events.
6. A Membership only applies to general Farm Park admission. Some extra charges may apply at times.
7. Little Owl Farm Park reserves the right to remove the offer of a membership at any point during the year.
8. Lost/damaged passes are subject to a £5 replacement charge (we will use the photos on our system).
   Membership Passes are not interchangeable or transferable for any reason.
9. Little Owl Farm Park reserves the right to refuse renewal or withdraw membership at any time.
10. Personal or verbal abuse of staff will not be tolerated and Little Owl Farm Park reserve the right to refuse admission and revoke membership if the ‘Code of Conduct’ is not adhered to.
11. On purchase of your annual pass, you are giving Little Owl Farm Park consent to keep details and photos you have provided on record. These details will not be passed onto any third parties.
12. If you forget your pass, we will look up the photos on the system on arrival. If you forget your pass twice, you will be asked to pay the £5 renewal fee. We will not keep checking the system.

Parties

All parties must adhere to all terms of entry and prices, in addition to the following terms.

• A health and safety document is provided on confirmation of a party booking. On signing this document, you agree that you have read, understood and have passed on this information to all necessary persons.
• Only the party host is permitted to arrive 15 minutes before the party time.
  Please be respectful to our animals and team members.
• The party host will assist with; checking in your party guests, assisting with time keeping, guide you to the Petting Barn and then back to your party room. The party host will not be with you for the whole duration of the party.
• Other Guests are not permitted to arrive before the starting time of the party. Any early arrivals will be asked to wait in their cars or will be charged a standard entry fee.
• Please note that our party rooms are now located on the first floor of the Physical Education Barn. If you or any of your party have mobility issues, please ensure we are notified via email at least two weeks before your party as you may need to use another room.
• Party schedules and other documents are accessible on confirmation of booking – these are subject to changes without notice.
• The minimum guest number is 10 children. A deposit for 10 children will be taken on booking.
• The maximum party size is 24 children. We have the right to refuse entry to any additional party guests that exceed the specified amount. We are unable to accept any additional siblings/children who are not included on the guest list.
• It is your responsibility to provide us with your guest-list, and any additional information (including any allergies etc.) no less than 1 week before your party. If your child or one of their party guests has any allergies, please contact us through email as additional arrangements may need to be made. If your guest list isn’t provided on time, we reserve the right to set up the party based on your original predicted numbers.
• Any changes to your party (in terms of numbers etc.) must be done with at least 48 hours notice via email.
  The birthday child gets 2 adults free (per party booking). If there is more than one birthday child, only one free additional adult applies to any further birthday children. All other children included on the guest list get 1 free accompanying adult.
• On departure of the party, the host will receive one free return pass for the birthday child (please note if more than one birthday child, there is only one free return pass per party booking). This pass is non-transferable and is valid for 12months. The pass must be presented upon arrival, and we will not re-issue lost passes.
• All remaining payments must be settled before departure of the party room, including any tabs set up with the café.
• Throughout the duration of your party, please ensure you and all your guests stick to the scheduled times in the designated areas. If you have a morning party, you and your guests will be able to visit the other areas of the farm once you have vacated the party room. If you have an afternoon or after school party, please note that the farm park will be closed once your party has finished so you will be required to leave the site once the party has finished.

Schools & Groups

1. All schools and groups must adhere to all terms of entry and prices, in addition to the following terms.
2. A health and safety document is provided on confirmation of a school or group booking. On signing this document, you agree that you have read, understood and have passed on this information to all necessary persons.
3. We also provide copies of our own risk assessments, but you are encouraged to still conduct your own, as these are strictly guidelines only (There is opportunity for this, as we offer two adults free entry before your visit – strictly not valid during the Easter holidays).
4. Cash/card/cheque payment may be taken on arrival. Or an invoice can be sent out on the day, and must be made payable via BACS within 30 days of your visit. We do not refund any payments once they are taken. If you cancel your booking, and haven’t yet paid your invoice, we will charge you a £50 cancellation fee, which must be paid at the time of cancellation. Dates may be transferable, subject to availability, up to 2 weeks before your arranged visit. If you wish to change the date less than 2 weeks before your arranged visit, you may be charged the £50 cancellation fee in addition to your invoice total.

Online Bookings & Payments

1. Online payments are non-refundable, but may be transferable (at the managements discretion).
2. Unfortunately we cannot issue refunds for cancellations. Tickets are only transferable at our discretion. We cannot guarantee that we can change the date of your visit, however, we will make all reasonable efforts to do so, as long as you contact us more than 24 hours before your scheduled visit date.
3. We are unable to transfer or refund tickets due to bad weather. If the weather will impact the quality of your day, we recommend holding off on booking until 24 hours before you plan to visit as the weather reports will be more accurate then.
4. Party bookings require a deposit, which covers the minimum cost of the party (10 children for your chosen time slot)

Privacy Policy

You are in control of what information we collect about you. We may ask for information about yourself when purchasing tickets or products through the website, or when registering for promotions, entering competitions, or completing surveys or feedback. By submitting your personal details, you consent to the use of the information as set out in this policy.

Every effort is made to maintain your confidentiality when securing an online payment. This includes the confidentiality of your card details and other personal information. To ensure your online shopping experience is secure, your details will be encrypted on a secure server, and not passed on to any third parties.

If you have submitted your data, you may occasionally receive marketing emails enabling you to keep up to date with offers and events linked to Little Owl Farm Park Ltd. If at any time you wish to be removed from a database please contact info@littleowlfarmpark.co.uk As soon after this as is reasonably practicable, we will remove your name from the relevant database.